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IT Service Support Processes 5.

IT Service Management Processes. This process determines the technical and managerial mechanisms and instruments, considered necessary to measure efficiency and effectiveness of the mohtilva strategies and to establish mechanisms to improve these strategies, if required.

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Risk Monitoring and Control. To refer to this organizational unit we will use, in this article, the term “IT Department”. This register provides control over the changes and versions of those architectural elements that the organization wants to follow their evolution throughout their life cycle.

We believe that there is a direct dependence between the implantation of a specific business processes model for the organizational unit responsible for the enterprise architecture, and the positive and effective role that will play this EA in the achievement of the alignment between business, IT technologies strategies and policies.

Luftman, “Measure your business-IT alignment”, Optimize: By doing so, the set of IT management processes may be seen and treated as a constituent part of the Business Architecture. The development of a web site, to support a distance or campus-based online course, is a very complex process that involves many instructional and technical aspects, including the instructional purpose of the course, its content, its structure, its interface, and its teaching-learning activities.

Herrera y Reissig – CP Advanced Search Include Citations. IT Acquisition consists of the selection, purchase, installation and replacement of the hardware, software and telecommunication products that comprise the IT infrastructure.


Among the main activities of this process jonss To the best of our knowledge, DAMA is the only data standard published until now.

This process also includes all those activities that are concerned with the management, operation and maintenance of the organization’s data center. Framework for IT governance and control”, The Quality Management System has as its main objective to contribute to the achievement of the strategic objectives of the EA plan. According to the previous paragraphs, the problem of strategic alignment between business and IT is an arduous and mkntilva task.

The development, operation and maintenance of the information systems of montivla organization, including software components e.

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The main contribution of this work is the description of a model of business processes for jlnas IT department based on the EA. This process manages, in addition, any changes to these documents and models. It is widely recognized that the use of the Enterprise Architecture EA practice for organizing these technologies into a framework is a key factor for achieving a better IT – business alignment. It is responsible for the formulation, monitoring, and control of the budget allocated to IT Management.

IT Management must be centered on managing the enterprise architecture.

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The IT department has the responsibility of planning, implementing, and operating and continuously improving the enterprise architecture of its organization; so that the enterprise architecture can provide the IT services that the organization needs.

The main difference between our model and the one proposed by IBM [ 14 ] is the definition of the central element on which the models make emphasis.

Processes of IT Infrastructure Management IT Acquisition consists of the selection, purchase, installation and replacement of the hardware, software and telecommunication products that comprise the IT infrastructure.

The main responsibility of the IT Management of an organization is to manage effectively and efficiently the enterprise architecture of that organization, in order to provide the IT services that the organization demands. This approach provides a complete and well-structured framework that facilitates the integrated management of the three levels of an jonax architecture: EA Configuration Management is the montipva of managing the changes to the baseline and target architecture and to the components of the EA portfolio.


Using the EA structure as a framework, these activities can be organized and grouped into processes using a value chain, as illustrated in Fig. This plan organizes and describes the portfolio of projects, as well as the activities, schedule, and resources that are required to make the transition between the two mentioned states.

Like most of the other processes in the model, this one is decomposed into one or more hierarchical levels until the lowest level of abstraction is reached. Advanced Search Include Citations Disambiguate. Considering that the IT department is responsible for defining, operating and maintaining the enterprise architecture of an organization, the practical use of this critical relationship remains the main contribution of this work.

This process focuses on the Business Architecture. The enterprise architecture is represented by a set of models that describes and relates the business objectives, the business processes, the information systems and the IT platform and that will be required to support the business processes of an organization or a part of it.

It consists on establishing the internal and external variables that influence both, positively and montipva, in the successful attainment of the goals of the IT Management.