Enroll on this Cisco UCCE Admin course to get hands-on experience. Cisco Unified Contact Centre Enterprise delivers intelligent contact routing (via ICM), call treatment, UCCE Product Training and Deployment Subjects. Cisco Contact Center Training Courses. Authorized Cisco Training Partner UCCE-A – Cisco Unified Contact Center Enterprise Administration v Learn the.

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I’m constantly learning something new all the time and it’s paid dividends for me. New user accounts are moderated. The dumplog will give you a bunch of mumbo jumbo, but if you know what you’re looking for or there’s a blatant error, you’ll find it here. The catch here is that I have very little voip experience, practically zero. I agree the AUCCE might be a better, but you might want to just play around with the system for a bit before going to this training.

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ICM Processes Lesson 2: UCCE experience is worth a lot of money. This of course is not robust, but it’s a starting point. Know that a routing script and an admin script are not the same.

I cannot begin to tell you how awesome it is that Cisco has a database schema doc and even tells you about related tables so that you’re not guessing what tables you can join. Submit a new text post. Cisco submitted 4 years ago by [deleted].

Cisco UCCE Video Training – Administration & Troubleshooting

Sunset Learning Institute believes in a day learning experience that begins immediatelyregardless of when you attend your ILT course. It enables the effective management of inbound and outbound voice, email, web chat, and customer interactions.


More can be read here http: Demonstrate an overall understanding of the Cisco Unified CCE solution, processes, and its environment. Regardless, be prepared to go straight to a WebEx session and look at logs galore.

Supporting CCE Lesson 1: Let’s say we’re an insurance company and we just got new TFNs toll-free numbers for a new line of business that will take rraining of ObamaCare calls. I pray that it was installed by a good Cisco partner and that it’s well-documented. Also, it’s important to know that, for instance, purge jobs are running.

Cisco UCCE Training – Deployment & Administration with CVP

All Scheduled Dates are Guaranteed to Run! I think starting with CVPI is a terrible idea, specially for someone with no background at all. Just don’t let them do this as a way to get high end services for a mid-range salary. Someone correct me if I’m wrong, but I believe that Shoregroup has people that are blue badge Cisco contractors and are essentially TAC engineers.

No questions about how to get Cisco software without a service contract. Also, I hope you’re getting one heck of a raise. The “Reddit Cisco Ring”, its associates, subreddits, and creator “mechman” are not endorsed, sponsored, or officially associated with Cisco Systems Inc.

If you have SMARTnet and you’re stuck god help you if you use CADthen I encourage you to stop banging your head against the wall and call TAC – this may result in more head banging against a wall, but that’s part of the experience. An admin script acts as a flag. Create an Account Forgot Your Password?


Gain know-how and skills gaps with limited work disruptions Get quick answers to daily challenges – live interaction! Easy-to-deploy, Easy-to-use Customer Interaction Management Cisco Unified Contact Center technologies provide powerful, agent-based services that result in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor ACDinteractive voice response IVRcomputer telephony integration CTIand agent and desktop services.

Deploying Unified Contact Center Enterprise with CVP (DUCCE) | Sunset Learning Institute

I have been playing with it for about three weeks now. I mean I can go on for another 45 minutes with this. Get familiar with all the nodes, what they do, and what their purpose is. This course gives the learner an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and troubleshooting tools for inbound and outbound Contact Center functionality. Want to add to the discussion?

Exploring Courtesy Callback Module 5: We provide the tools and options, and you decide what you need, when you need it, and how you want to learn it! The knowledge and skills that a learner should have before attending this course are as follows: I’m a UCCE deployment engineer.

The knowledge and skills that a learner should have before attending this course are as follows:.